These Terms will apply to any contract between us for the sale of Products to you (‘Contract’). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
We are Catherine and Jean Limited, a company registered in England and Wales under company number 09145845 and with our registered office at 27 Denning Mews, London, UK, SW12 8QT.
Our main trading address is27 Denning Mews, London, UK, SW12 8QT.
Our VAT number is GB203667324.
2.2 You acknowledge that the products offered by us with the Service are subject to stock limits.
2.3 You may check the availability of any item offered on our site at any time, either while creating your shopping cart or after completing your order. You cannot order a product by loading your shopping cart and saving it for purchase at a later internet session. Unless you fully complete the order procedure, the contents of your shopping cart will be lost without trace at the end of each shopping session. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order, you will be refunded as soon as possible.
2.4 We reserve the right to change the items offered on our site at any moment, without prior notice.
2.5 We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on our site or for whatever other legitimate reason, especially where the customer has been involved in irregular activity of any kind.
At no point will we share, rent or sell your personal information without your consent.
4.2 You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5.2 The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law.
5.3 Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
5.4 The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.
6.1.1 changes in how we accept payment from you;
6.1.2 changes in relevant laws and regulatory requirements; and
6.1.3 Any other reasonable circumstances.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the outset of these Term and Conditions.
7.1 You have a legal right to cancel a Contract during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Products, you can notify us of your decision to cancel the Contract and receive a refund. If you are a UK citizen, advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products and/or products made to your specification or clearly personalised.
7.3 Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after you receive the Product. Working days means that Saturdays, Sundays and public holidays are not included in this period.
7.4 To cancel a Contract, please contact us in writing to tell us by sending an e-mail headed ‘Notice Cancellation’ to email@example.com or use our online contact form. You may wish to keep a copy of your cancellation notification for your own records. When you send us your cancellation notice by e-mail, your cancellation will become effective from the date you sent us the e-mail. We must receive the returned product within 28 days of the note of cancellation.
7.5 [If you refuse delivery or if for any other reason delivery of the Product does not occur then the Product will be returned to us by our shipper and we shall assume unless you advise us to the contrary that you have cancelled the Contract.If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Catherine and Jean will seek to recover from the customer all costs or any fees incurred by Catherine and Jean.]
7.6 In the UK returns of order over £50 are free, outside of the UK and for orders under £50 please note that you must cover the cost of the return shipment, as our returns policy does not apply to orders cancelled under the Distance Selling Regulations. The cost to return will be equal to the original delivery cost and will be deducted from your refund. This is also stated in our Returns & Refunds section. We do not refund the original delivery cost.
7.7 For orders over £50, please use the Returns Label we will provide for you. Otherwise we recommend that you insure the return shipment as you are under a duty to take reasonable care of the Product(s) and will be liable for damage to the product(s) until we actually receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us. Product(s) that are the subject of cancellation must be shipped to Catherine and Jean Ltd, 27 Denning Mews, London, SW12 8QT. You should retain proof of sending, in case of a dispute.
7.8 Product(s) should be returned to us with their original packaging as this is considered to be part of the Product. Product(s) must be unused, unworn and in an unaltered condition. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging. Product(s) must be sent from the country that the order was delivered to.
7.9 Subject to compliance with clause 7.8 above, we will refund the full value of your order, including shipping costs if within the UK, within 30 days of receiving the returned Product. Outside of the UK, we will only refund the cost of the product, not the delivery cost, and the return shipping cost will also be deducted from your refund. The return shipping cost will be equal to the original delivery cost.
7.10 Please note you may only use your right to cancel the order under the DSR’s if you give us written notice of cancellation via formal written notice any time after your order has been placed, up until 7 working days from the day after you received you order, as described above in Clause 7.4.
7.11 Please Note: During Sales Period we only offer exchange on purchased items. Goods must be returned within 7 days of receipt of delivery in original condition, therefore sales items are not refundable.
7.12 If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.This does not apply during Sales Period where we can only offer an exchange on goods. If the customer does not wish to exchange their purchase, he will be issued a credit note to the value of the item when he purchased it. If a customer exchanges a product and there is a difference in the final balance, he will be issued a credit note which can be redeemed on his next purchase.
8.2 UK VAT is applied to all orders shipping to the EU. The prices shown on this website are inclusive of UK VAT.
8.3 Sales made to customers outside of the EU are dealt with in clause 9 below.
9.2 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
9.3 We are unable to ship certain products outside the EU including products made of or containing CITES restricted materials. We will make an effort to indicate on the product pages if the product will not ship outside the EU. In checking out, based on your shipping destination, you may be blocked from checking out with these products in your cart and you will need to either remove them or change your shipping to destination to proceed with your order.
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.
10.4 Before we can dispatch your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
10.5 We insure each purchase whilst in transit and until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.
11.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
11.3 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.4 We do not in any way exclude or limit our liability for:
11.5 death or personal injury caused by our negligence;
11.6 fraud or fraudulent misrepresentation;
11.7 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
11.8 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
11.9 defective products under the Consumer Protection Act 1987.
12.2 An ‘Event Outside Our Control’ means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
12.4 We will contact you as soon as reasonably possible to notify you; and
12.5 Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
13.2 If you are a consumer: to cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an e-mail to firstname.lastname@example.org headed ‘Notice of Cancellation’ or send a message via our online contact form.
13.3 You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.
13.4 If you wish to contact us in writing for any other reason, you can send this to us by e-mail at email@example.com or by pre-paid post to Catherine and Jean Ltd, 27 Denning Mews, London, SW12 8QT.
13.5 If we have to contact you or give you notice in writing, we will do so by e-mail, by pre-paid post to the address you provide to us in your order, or by phone.
Please note that we will require valid proof of purchase before we proceed with any repair.
15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of your Contract to the recipient of the gift without needing to ask our consent. You must however tell us in writing (which shall include email) that you have done this.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient by you of your gift of a Product will have the benefit of a Contract made between us and the original purchaser, but neither we or you will need their consent to cancel or make any changes to these Terms.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
15.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
15.8 We will not file a copy of the Contract between us.