FAQS

Shopping at Catherine & Jean is simple:

  • Use the HANDBAGS, ACCESSORIES, HOMEWARE & GIFTS links.
  • Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
  • Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
  • Click on ‘PROCEED TO PURCHASE’ to complete your order.
You can shop at Catherine & Jean without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

  • Track your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Save your address and card details so you can shop even quicker next time
Please be assured that we consider all of the information you share with us to be totally private and confidential.

At no point will we share, rent or sell your personal information without your consent.

Please use the contact form on the Contact page.

Our opening hours are Monday-Friday 9.30am – 6pm

We aim to answer emails within 24 hours.

We do not currently take orders over the phone.

Please place any orders via our website.

If you know exactly what you are looking for please click on “Search” and enter the style name in the search box.

If you know the season, please click on “Collections” which will bring up each available collection for you.

To search further you can also select different categories on the drop down menu, such as “All Handbags” etc.

If an item is out of stock please use our contact form and select ‘stock enquiries’ and, in the body of your message, outline which item you are interested in. We will then let you know if that item does become available again.
We accept Visa, Visa Debit, Mastercard and Maestro.

We are based in the UK and your card issuer may see your payment as an international transaction and charge you accordingly. For further details on this please contact your card issuer directly.

After you place your order, you will receive an email of confirmation from us along with your order number.

Payment for the products and all applicable delivery charges will then be taken.

After your details have been verified and the item(s) located, your order will then be shipped.

Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock styles(s) and your payment for the item(s) will be refunded

Your Catherine & Jean items will come in our beautiful English-made brushed cotton dust bags and be delivered to you in our signature carrier bags.

Your items are then packed in discrete white outer packaging.

Prices on the website are shown inclusive of UK VAT. If your shipping address is outside the EU then VAT tax will be deducted from your order in the shopping bag page. To those countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We are unable to advise the amount, as they change from country to country depending on local imports legislation. Occasionally goods may be subject to delays, due to customs or extreme weather conditions. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please be aware that if any items shipped are rejected and returned to Catherine & Jean (if the recipient is not willing to pay the applicable local taxes/ import duties, the delivery address is wrong or there is no one to accept the package) we are unable to refund original shipping charges, custom charges or any return/rejection charges incurred by Catherine & Jean. Do not hesitate to contact us if you have any questions related to shipping to your country.
The total of your order will be in Pounds Sterling.

Please note that if your credit/ debit card is in a different currency the total of your order will be converted into that currency.

There may be associated charges with this from your card issuer. The daily exchange rate will also be reflected and sadly we have no influence over this.